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How to Factory Reset an Inaccessible RackInjector Control Board or SiteMonitor Base 3

If you find you need to reset an inaccessible RackInjector Control Board or SiteMonitor Base 3 to factory defaults, you will need to follow the steps below:

Note

If you have access to the web interface on the RackInjector or SiteMonitor, a factory reset will be able to be accomplished via the web interface in a future version. Please check to see if that is an option before completing this procedure.

  1. Download the recovery image for your product. This can be found in the release notes for the latest firmware version for your product.

  2. Remove the microSD card from the device. You will need to power off the device and open the enclosure to complete this step. Review the appropriate documentation if necessary to perform this step.

  3. Insert the microSD card into a Windows or Mac PC using an appropriate adapter if required.

  4. (Optional) Copy the files from the ‘log’ directory and the file ‘\fw\bl.log’ from the device for future reference and possible submission to PacketFlux. This is particularly important if you believe the device is being reset as a result of some failure of the device (as opposed to a simple misconfiguration). Alternatively, you could just make an archive of the entire microSD card contents using an archive or compression program like WinZip or WinRAR.

  5. (Optional, but highly recommended). Obtain a copy of the official SD card formatter application from https://sdcard.org/downloads/formatter.

    Following the instructions on this site, format the microSD card to erase all of its contents. This will ensure there are no leftover log files or other files which may be causing problems.

    Note

    If you do not complete this step, the device will reset the internal settings but any data stored on the microSD card such as logs or other stored data will remain. Formatting the SD card using the official SD card formatter will ensure that this data is removed.

    If you are performing this factory reset to restore a device which is not operating correctly, we strongly encourage you to perform this step in order to ensure that the data on the microSD card is not causing the errant behavior.

  6. Using an unzip program such as WinZip or WinRAR, unzip the contents of the recovery zip file, obtained in #1 above, into the root of the microSD card, preserving the directory structure found in the zip file. It is important to ensure that all files are unzipped and the directory structure is preserved so that the recovery works.

    When this is completed, you should find that there is a file entitled "FACTORY" (with no extension) in the root directory of the SD card. If you do not find this file, you have not completed this step correctly.

  7. Safely unmount and remove the microSD card from the computer.

  8. Reinstall the microSD card in the PacketFlux device.

  9. Power the PacketFlux device. This will start the process to upgrade the firmware to the version provided in the recovery zip file and factory reset the device. This is a two step process during which the PacketFlux device will reboot twice. During this process you should see the power light flashing various patterns over 30-60 seconds or so.

  10. Verify that the unit has been factory reset and upgraded to the correct version. If you have any questions about this process, please contact us at custsvc@packetflux.com.